Thank you for shopping with us! We're committed to delivering your beautiful home décor items safely and efficiently. Please review our shipping policy for orders within Australia.

We currently ship Australia-wide, including:
• New South Wales
• Victoria
• Queensland
• South Australia
• Western Australia
• Tasmania
• Northern Territory
• Australian Capital Territory

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once dispatched, you will receive a confirmation email with tracking details.

Estimated delivery times:

Standard Shipping: 3–10 business days

Express Shipping: 1–3 business days (if selected at checkout & additional charges for express shiping )

Delivery times may vary depending on your location and carrier schedules.

We offer free store pickup from our Marsden park location.

How it works:
Select "Store Pickup" during checkout.
You'll receive an email when your order is ready for collection.
Orders are usually ready within 1–3 business days.

Gift Culture
14 Baldwin street,
Marsden park,
Sydney,
NSW 2765

Pickup Hours: Anyday by appointment. Our shop is open 7 days a week by appointment

Please bring your order confirmation and valid ID when collecting.

We use trusted Australian courier partners Australia Post or hand to hand delivery methods.

Certain items such as mirrors, vases, and big idols ,fountains, wall art, or furniture may require special handling. In such cases, additional lead time , additional charges, or alternate delivery methods may apply. We’ll notify you by email if your order qualifies.

While we work hard to dispatch your order on time, delays may occasionally occur due to courier issues, weather conditions, or public holidays. We appreciate your patience and understanding.

Once your order ships, a tracking number will be provided via email so you can follow your delivery progress.

If you have any questions about shipping or pickup, feel free to contact us at giftculturemp@gmail.com or through our contact form.